What card types can be used?
With Tap to Pay on iPhone and tapeeno, you can accept any form of contactless payment, including Apple Pay on iPhone and Apple Watch, other digital wallet and payment services, and contactless debit and credit cards. Ask your payment service provider to confirm the contactless card brands you can accept with Tap to Pay on iPhone.
Is the service compatible with Apple Pay and Google Pay?
Yes, the tapeeno service is compatible with all digital wallets
How do I set up Tap to Pay on iPhone?
You can get started with Tap to Pay on iPhone with this User Guide. You only need your iPhone and there is no extra hardware required.
Which phones are compatible with tapeeno?
iPhone XS or later, with the latest IOS. Check your iPhone settings for details.
All NFC-enabled Android phones pre-installed the latest OS will be compatible with tapeeno.*
* Alcatel phones are currently incompatible with tapeeno.
Is there an age limit to apply for a tapeeno account?
tapeeno is only currently available to individuals who are over 18 years old.
What does the approval process involve?
The tapeeno application approval process involves an ID and address verification check. We aim to approve most applications within 24 to 48 hours from the point of submission of the tapeeno online application.
What types of transactions can I take?
The tapeeno service can be used to accept any contactless transactions of up to £100 in value from any Mastercard or Visa contactless enabled card. If a transaction over £100 is taken, E-Wallet will be displayed. The service is also compatible with Apple Pay and Google Pay enabled phones.
How do I get paid?
As part of the application process you will need to specify which UK bank account you want us to use for settlement. Once your account has been approved and is open, we will make settlement into your chosen account within one hour from the point at which the transaction is processed. Settlement is subject to credit checking on a transaction by transaction basis.
How soon will the money reach my bank account?
Subject to credit checks, payments will be made to your chosen bank account within one hour. Payments will be made during working hours on working days (9am to 5pm, Monday to Friday, excluding Bank Holidays). Transactions processed after 5pm will be paid at 9am on the next working day.
How will I know what has been processed using the tapeeno service?
You will receive access to an online account which will allow you to track any payments made using the tapeeno service. You will also receive a statement on a daily basis listing all transactions processed, any applicable fees and amounts transferred to your bank account.
How do I pay for the service?
All payments made using the tapeeno service will be paid after deducting any associated transaction fees.
Cancellation policy
Your tapeeno solution can be cancelled at any time.
What is a chargeback?
A chargeback is the reversal of a card transaction which happens when a cardholder is attempting to get their money back. A chargeback is normally initiated by the cardholder when they want to claim their money back for a transaction which they believe is not justified. It can also be initiated by a cardholder’s bank / card issuer.
Chargeback rules vary slightly by card scheme however in all cases the rules are very prescriptive in terms of the time-frames that apply at all stages of the process. It is therefore important that chargebacks are dealt with promptly and within the time-frame specified.
What if I want to take Chip and PIN transactions or transactions that are over £100?
tapeeno is suitable for contactless transactions under £100. If you need to accept transactions over £100, Tap to Pay on iPhone will request the customer enter their PIN.
Transactions that require PIN will automatically prompt a PIN entry screen to appear when using Tap to Pay on iPhone. When it appears, the customer can securely enter their card PIN to confirm a payment.
Accessibility options: Tap to Pay on iPhone has accessibility options for PIN entry. Simply select “Accessibility Options” and instructions will be be read out through the iPhone speaker to the customer.
Learn more about PIN entry with this video.
More information can be found here.
Alternatively, we are able to provide full merchant accounts via our partner company, UTP Merchant Services. Please contact them on 0330 99 99 900 or via [email protected] and they will be happy to discuss your options.
Which countries is tapeeno operating in?
tapeeno is currently available in UK, Spain, Netherlands, Ireland, France and Germany.
What do tapeeno Error Codes mean?
If you see an error code you can quickly check what it means using this Error Code Guide.
Contact our support team if you need further assistance:
Support
0330 555 00 55
