What card types can be used?
The tapeeno service will work with any Mastercard or Visa cards.
Which phones are compatible with tapeeno?
All NFC enabled Android phones pre-installed with OS version 8.1 or higher should be compatible with tapeeno.*
* Alcatel phones are currently incompatible with tapeeno.
What does the approval process involve?
The tapeeno application approval process involves an ID and address verification check. We aim to approve most applications within 24 to 48 hours from the point of submission of the tapeeno online application.
How do I get paid?
As part of the application process you will need to specify which UK bank account you want us to use for settlement. Once your account has been approved and is open, we will make settlement into your chosen account within one hour from the point at which the transaction is processed. Settlement is subject to credit checking on a transaction by transaction basis.
Cancellation policy
Your tapeeno solution can be cancelled at any time.
How soon will the money reach my bank account?
Subject to credit checks, payments will be made to your chosen bank account within one hour. Payments will be made during working hours on working days (9am to 5pm, Monday to Friday, excluding Bank Holidays). Transactions processed after 5pm will be paid at 9am on the next working day.
Can I use an iPhone with the tapeeno service?
No. Unfortunately the tapeeno service is not currently available on iPhones.
How will I know what has been processed using the tapeeno service?
You will receive access to an online account which will allow you to track any payments made using the tapeeno service. You will also receive a statement on a daily basis listing all transactions processed, any applicable fees and amounts transferred to your bank account.
What types of transactions can I take?
The tapeeno service can be used to accept any contactless transactions of up to £100 in value from any Mastercard or Visa contactless enabled card. If a transaction over £100 is taken, E-Wallet will be displayed. The service is also compatible with Apple Pay and Google Pay enabled phones.
How do I pay for the service?
All payments made using the tapeeno service will be paid after deducting any associated transaction fees.
Is the service compatible with Apple Pay and Google Pay?
Yes, the tapeeno service is compatible with Apple Pay and Google Pay enabled phones.
What if I want to take Chip and PIN transactions or transactions that are over £100?
The tapeeno service is suitable for contactless transactions which are under £100. If you need to accept transactions which are over £100, E-Wallet will be displayed. Alternatively, we are able to provide full merchant accounts via our partner company, UTP Merchant Services. Please contact them on 0330 99 99 900 or via [email protected] and they will be happy to discuss your options.
What is a chargeback?
A chargeback is the reversal of a card transaction which happens when a cardholder is attempting to get their money back. A chargeback is normally initiated by the cardholder when they want to claim their money back for a transaction which they believe is not justified. It can also be initiated by a cardholder’s bank / card issuer.
Chargeback rules vary slightly by card scheme however in all cases the rules are very prescriptive in terms of the time-frames that apply at all stages of the process. It is therefore important that chargebacks are dealt with promptly and within the time-frame specified.
Is there an age limit to apply for a tapeeno account?
tapeeno is only currently available to individuals who are over 18 years old.
Which countries is tapeeno operating in?
tapeeno is currently available in UK and Spain
